Module #1 The Consumer Experience Movement

17.55 Minutes in Length
Host Ron Schneider

Agenda

• History of the Ford Consumer Experience Movement
• CEM Benefits & Statistics of Success
• E-course Author Ron Schneider
• The 4-Pillars of the Consumer Experience Movement
• Customer & Employee Satisfaction Work Together
• Managing vs. Coaching
• Video “Everyone has a story”
• Best Idea & How you’ll Apply It
• Assignment