Mastering Sales Skills Series

Module #1 The Sales Professional

Module #2 Prospecting

Module #3 Scheduling Interviews

Module #4 The Sales Interview

Module #5 Prime Buying Motives

Module #6 Closing Sales

Module #7 Stalls & Objections

Module #8 Work Habits

Mastering Leadership Skills Series

Module #1 The Role of Leadership

Module #2 Getting the Right People on the Bus

Module #3 Onboarding New Hires

Module #4 Performance Review

Module #5 Building a High-Performance Team

Module #6 Leading a Continuous Improvement Team

Module #7 Coaching, Evaluation, & Discipline

Module #8 Coming soon

Mastering Customer Service Skills Series

Module #1 The Consumer Experience Movement

Module #2 Creating Customer/Employee Engagement

Module #3 Meet and Greet Customers

Module #4 Phone Skills

Module #5 Dealing with Difficult Customers

Module #6 Building Trust with Customers

Module #7 Customer Service at Its Best

Module #8 Recovering from Mistakes